demo pp Casino & Sportsbook FAQ

No. Each person is permitted to hold only one demo pp account. If we discover that you control multiple accounts—whether on the same device, using linked email addresses, or via shared payment methods—we will close all but the oldest account and may forfeit funds in the closed accounts. This rule helps us prevent fraud, bonus abuse, and account farming. During verification, we cross-check national ID numbers, email addresses, mobile numbers, and payment method details across all existing accounts. If you previously closed an account and wish to reopen, contact our support team to confirm your eligibility before attempting to register again.

On the login page, click the "Trouble signing in?" link. You will be asked to enter your email address or username. We will send a password reset link to your verified email. Check your inbox and spam folder. The link expires after 24 hours. Click it, enter a new password (at least 8 characters, including uppercase, lowercase, numbers, and symbols), and confirm. You will then be able to sign in with your new password. If you do not receive the reset email, verify that you entered the correct email address, or contact our support team for manual assistance. Note that you must have a verified email address on file to use the self-service reset; if your email is unverified, we will guide you through verification first.

Yes. We support deposits and withdrawals via virtual account numbers from all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. When you select a bank transfer during deposit, we will generate a unique virtual account (VA) number in your name. Send funds from your personal bank account to that VA number using your bank's mobile app or online portal. The deposit typically reflects in your demo pp account within one to two hours. For withdrawals, you can request a transfer back to your registered bank account during account setup. Processing times vary by bank but typically take 1–3 business days. If a transfer does not arrive within this window, check your bank records and contact our support team with your transaction reference number.

demo pp does not charge platform fees for deposits or withdrawals. However, your bank or e-wallet provider (online payment, e-wallet, mobile banking, local payment, online payment) may apply their own transaction charges when you send funds to us or receive a withdrawal. These fees are set by your payment provider, not by demo pp. For example, some banks charge a small fee for virtual account transfers, and some e-wallets may charge for cash-out to bank accounts. We recommend checking your payment provider's fee schedule before you initiate a transaction. Our support team can explain typical fees from major providers if you ask, but we do not control or refund provider fees.

Promotion codes (sometimes called bonus codes or promo codes) can be entered in your account settings under "Promotions" or "Bonuses" after you have signed in. Some codes are redeemable only during account creation; if you have a code for a new-user bonus, enter it in the registration form at the time you open your account. Other codes apply to specific events—for example, during Idul Fitri or other holidays we may release limited-time codes for our user base. When you enter a code, check the terms displayed—most codes have minimum deposit amounts, game category restrictions, or expiry dates. If a code does not work or you have questions about eligibility, contact our support team with the code and details of your account.

demo pp offers several game categories. Football markets cover Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other tournaments where local law permits. Live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other table games with real dealers streaming from multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others. Esports markets cover Mobile Legends, Free Fire, PUBG Mobile, and other competitive titles. We also offer virtual sports, instant-win games, and occasional special events. Game availability varies by your location and applicable law. Our platform displays which games are open to you when you sign in; if a game does not appear, it may not be available in your jurisdiction.

You can request deletion of your personal data by contacting our support team via email or live chat. Provide your account details (email and username) and clearly state that you wish to request data deletion. We will review your request and respond within 14 business days. Note that we may not be able to delete all data—some information (such as transaction history and identity documents) must be retained for several years to comply with anti-money-laundering and tax regulations. We will explain which data we retain and why. If you simply wish to stop using demo pp without deleting your account, you can close your account from your settings; your account will be suspended but not deleted. For more detail, see our privacy policy

Our support team aims to respond to queries within one business day. Live chat may be faster during business hours (typically 09:00–18:00 Indonesia time on weekdays). Email queries are reviewed in order and assigned to the next available agent. Identity verification requests—where you must submit documents such as a national ID or proof of address—may take longer (2–5 business days depending on document quality and review queue). Account recovery or KYC resubmission requests can take 3–7 business days if additional documents or investigation are required. Withdrawal requests are processed subject to verification windows; once approved, bank transfers typically settle within 1–3 business days. If you have not received a response within the stated window, reply to your ticket or contact us again to escalate your inquiry.